Although older American spend increasingly large sums of money on goods and services, it is widely believed by financial service providers and retailers that these individuals make relatively little use of credit cards. Using a large national sample of respondents from different age groups,...

Credit is usually regarded as a minor determinant of customer patronage although it may clinch deals when other components of the marketing mix appear equally attractive. The role and determinants of trade credit policy in general are examined before focusing on the credit decision in...

Consumers tend to have problems interpreting cost information, such as the annual percentage rate (APR), pertaining to loans. Students were used to test people's spontaneous estimates of loan cost when only the payment pattern was known, but not the APR or the total finance charge (FC)....

Purpose – The purpose of this article is to develop a theoretical explanation – financial numeracy – for consumer proficiency with financial services. With sufficient financial numeracy, consumers benefit fully from financial services and make competent choices in regard to financial...

Describes the status of consumer credit services marketing in Turkey. First, presents an overview of developments in the Turkish banking sector with a focus on consumer credit services. Discusses the findings of a survey conducted by the authors among officers of banks offering consumer credit...

Purpose – The purpose of this paper is to conduct a cross-disciplinary review of the literature on financial exclusion in order to provide a place where one could have a bird’s eye view of the academic activities that have been happening in the area. Design/methodology/approach – As a...

Auditors need to ensure that their companies possess proper systems to safeguard against product liability claims under consumer protection legislation. Such legislation is growing in severity in many parts of the world, notably in the European Community. The consequences can be product, brand...