Naylor, J.B.; Griffiths, J.; Naim, M.M. - In: International Journal of Operations & Production Management 21 (2001) 7, pp. 1000-1019
It is vital that an enterprise establishes the relative performance of its processes within any market sector. As an enterprise measures and monitors the performance of its competitors’ processes vis‐à‐vis their own, the enterprise can be described as initiating a benchmarking study. This...