Zusammenfassung Mit der Digitalisierung der Arbeitswelt wird die Frage nach einer humanen Gestaltung von Arbeit neu diskutiert. Der Beitrag zeigt anhand einer empirischen Fallstudie zur Implementierung eines digitalen Warenwirtschaftssystems („Shelvesfit“) in einem Handelskonzern, wie sich...

Purpose – The purpose of this paper is to examine relationships between vision‐based leadership components, and customer and staff satisfaction in Thai and Australian retail stores. Design/methodology/approach – Two models are derived from the literature. The first model expressing...

Describes the findings of a study into sales approaches taken by car dealerships during the slump of the Philippine economy. Covers 287 respondents across 29 dealerships of Japanese manufacturers. Provides rationale for some of the actions taken such as expansion and new models. Suggests that...

Purpose – The purpose of this paper is to critically investigate the competitive situation in China's retail sector after its three‐year transition period upon accession to the WTO. Based on this suggestions for domestic retailers’ development strategies are made....

It can be argued that corporate branding is essentially a strategic task spanning across functional boundaries and internal and external spheres of the organisation. This paper presents the findings from a study in the UK retail sector, to assess whether practitioners share the view that the...

Discusses Bagwell and Ramey’s theory that advertising can promote sales even if mostly informative. Posits there must be method in what would perhaps seem to be the madness of customers railing against firms’ lack of communication. Highlights the various slogans employed via jingles, etc....

Purpose – The purpose of this paper is to investigate employee turnover in a leading Chinese retail organisation, where high turnover rates are recognised as being a major issue for human resource strategy. The study seeks to focus on the job satisfaction‐turnover relationship, examining how...

Considers the interest shown by European retailers in the markets of South East Asia and places this interest within the wider context of East Asian markets. European retailers’ interest in the region has been a feature of recent developments in international retailing. Charts the growing...