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Relationships between SERVQUAL dimensions and organizational performance in the case of a business‐to‐business service
Mehta, Subhash C.; Durvasula, Srinivas - In: Journal of Business & Industrial Marketing 13 (1998) 1, pp. 40-53
utilize ocean freight services for their export needs, the study asked shipping lines for their heaviest used export routes … interfacing departments in the shipping line and SERVQUAL measures on various service quality dimensions. This study identifies … departments are examined. The findings have important implications for shipping lines’ marketing strategies. Though conducted in …
Persistent link: https://www.econbiz.de/10014843332
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The Roadmap For Global Expansion Of Evergreen Marine Corp
Liu, Sandra S. - In: Journal of Asia Business Studies 3 (2009) 2, pp. 78-79
with 240 service locations; its shipping network now covers 80 countries. The success of the company’s global expansion has …
Persistent link: https://www.econbiz.de/10014838271
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Freight logistics in the New Zealand context
Sankaran, Jay - In: International Journal of Physical Distribution & … 30 (2000) 2, pp. 145-164
shipping and airfreight in the context of New Zealand’s foreign trade. Identifies three sets of contextual factors (structural …
Persistent link: https://www.econbiz.de/10014793377
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Shipper‐carrier partnership issues, rankings and satisfaction
Gibson, Brian J.; Rutner, Stephen M.; Keller, Scott B. - In: International Journal of Physical Distribution & … 32 (2002) 8, pp. 669-681
Over the past decade, there have been a number of studies that examined either shipper or carrier selection and evaluation factors. However, there has been little comparison between how these two groups perceive these factors with regard to their partners. This study examines the similarities...
Persistent link: https://www.econbiz.de/10014793477
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Profiling International Freight Forwarders: A Benchmark
Murphy, Paul R.; Daley, James M.; Dalenberg, Douglas R. - In: International Journal of Physical Distribution & … 22 (1992) 1, pp. 35-41
Presents a contemporary baseline study of US‐based international freight forwarders. Provides much needed information on industry characteristics, which should reduce the occurrences of managers making important distribution decisions based only on conjecture, subjective perceptions and...
Persistent link: https://www.econbiz.de/10014793961
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Factors Influencing Freight Service Choice for Shippers and Freight Suppliers
Matear, Sheelagh; Gray, Richard - In: International Journal of Physical Distribution & … 23 (1993) 2, pp. 25-35
Examines the factors which are important in the choice of freight services for both shippers and freight suppliers and explores whether the service choice decision is based on different sets of criteria for the two groups and further, whether freight suppliers use different criteria in selecting...
Persistent link: https://www.econbiz.de/10014793988
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Economies of Speed in Sea Transportation
Laine, Jouni T.; Vepsäläinen, Ari P.J. - In: International Journal of Physical Distribution & … 24 (1994) 8, pp. 33-41
Conventionally, shipping companies have invested in large ships to achieve economies of scale. More recently, high … speed ships have been proposed as a means of achieving timely service for customers and improving shipping performance. Yet …. Both the cost efficiency and timeliness of shipping service can be improved. The economic trade‐offs between the …
Persistent link: https://www.econbiz.de/10014794036
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Taipower′s coal logistics system
Tzeng, Gwo‐Hshiung; Hwang, Ming‐Jiu; Ting, Shih‐Chan - In: International Journal of Physical Distribution & … 25 (1995) 8, pp. 24-46
problem requiring the formulation of a coal allocation model. Owing to the high uncertainty of shipping operations, formulates …
Persistent link: https://www.econbiz.de/10014794072
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Service priorities in small and large firms engaged in international logistics
Pearson, John N.; Semeijn, Jake - In: International Journal of Physical Distribution & … 29 (1999) 3, pp. 181-192
Surveys the importance of logistics services attributes to small and large international shipping firms (shippers … shipping firms are formulated.  …
Persistent link: https://www.econbiz.de/10014794209
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International containership carrier selection criteria
Kent, John L.; Stephen Parker, R. - In: International Journal of Physical Distribution & … 29 (1999) 6, pp. 398-408
Examines the difference in perceptions of 18 carrier selections factors between import shippers, export shippers, and international containership carriers. MANOVA was used to determine differences between the three groups. Suggests that there are significant differences between import shippers...
Persistent link: https://www.econbiz.de/10014794218