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Exploring quality management for business services from a buyer's perspective using multiple case study evidence
Holschbach, Elmar; Hofmann, Erik - In: International Journal of Operations & Production Management 31 (2011) 6, pp. 648-685
services. It explores how quality management for business services influences the performance of the buying company and what … services to its full potential. However, buying companies using quality management practices for business services report … based on information from 16 companies located in Germany and the conducted study is exploratory in nature. The collection …
Persistent link: https://www.econbiz.de/10014790131
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Success factors for achieving high service revenues in manufacturing companies
Gebauer, Heiko; Friedli, Thomas; Fleisch, Elgar - In: Benchmarking: An International Journal 13 (2006) 3, pp. 374-386
Purpose – Despite the proven benefits of an extended service business, most manufacturing companies find it extremely difficult to increase service revenues successfully. Design/methodology/approach – An extensive benchmarking project was conducted with a variety of firms in order to gain a...
Persistent link: https://www.econbiz.de/10014683319
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Impact of service pricing on referral behaviour
Barrot, Christian; Becker, Jan U.; Meyners, Jannik - In: European Journal of Marketing 47 (2013) 7, pp. 1052-1066
Purpose – This study seeks to examine the effect of pricing as a marketing instrument to stimulate word‐of‐mouth (WOM) by comparing the influence of two pricing strategies (i.e. a low‐complexity vs a network‐effects tariff) on the referral behaviour. Design/methodology/approach –...
Persistent link: https://www.econbiz.de/10014722926
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The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko; Edvardsson, Bo; Bjurko, Margareta - In: Journal of Service Management 21 (2010) 2, pp. 237-259
Purpose – The purpose of this paper is to examine if there is a relationship between the interdependence among different components of service culture and performance. This paper also contributes to the discussion on how integrating or separating the service organization from the product...
Persistent link: https://www.econbiz.de/10014894358
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Wechselkursänderungen und Außenhandelsstruktur in der Bundesrepublik Deutschland / Exchange Rate Variations and Trade Structure in the Federal Republic of Germany
Kim, Chang-Kwon - In: Jahrbücher für Nationalökonomie und Statistik 217 (1998) 2, pp. 161-184
Germany (FRG) during the period 1982-1991. Major findings of this paper are as follows: 1) With the aggregated trade data, the …
Persistent link: https://www.econbiz.de/10014608598
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Bestimmungsgründe internationaler Firmentätigkeit / Determinants of International Trade, Production, and Licensing
Wagner, Joachim - In: Jahrbücher für Nationalökonomie und Statistik 217 (1998) 5, pp. 613-627
production plant in a foreign country that produces goods similar to those produced in Germany (i. e. is a horizontally …
Persistent link: https://www.econbiz.de/10014608629
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Economic Impacts of the New European Banana Market Regime: The Case of Germany / Ökonomische Auswirkungen der neuen Bananenmarktordnung: Das Beispiel Deutschland
Herrmann, Roland - In: Jahrbücher für Nationalökonomie und Statistik 218 (1999) 1-2, pp. 63-84
policy on prices, consumption and trade in Germany within a theoretical and quantitative analysis; (ii) to elaborate the … less the case for Germany, given the allocation of import licences in the European banana trade and the common financial … Bananenmarktordnung auf Preisbildung, Verbrauch und Handel in Deutschland im Rahmen einer theoretischen und empirischen Analyse …
Persistent link: https://www.econbiz.de/10014608652
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Umverteilungseffekte durch Reformen der Finanzierung der Gesetzlichen Krankenversicherung / Redistributional Effects of Health Care Financing Reforms in Germany
Winkelhake, Olaf; John, Jürgen - In: Jahrbücher für Nationalökonomie und Statistik 218 (1999) 1-2, pp. 197-214
funds in Germany. Though quite aged, the data used is the youngest appropriate dataset available. Neither of the simulation …
Persistent link: https://www.econbiz.de/10014608658
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Kriege aus Sicht des Kapitalmarktes: Deutschland im Zweiten Weltkrieg / Germany in World War II: The Perspective of Capital Markets
Frey, Bruno S.; Kucher, Marcel - In: Jahrbücher für Nationalökonomie und Statistik 218 (1999) 3-4, pp. 361-384
USA sowie die Russische Offensive bei Stalingrad haben sich negativ für Deutschland ausgewirkt. Auf der anderen Seite …
Persistent link: https://www.econbiz.de/10014608686
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Gesamtwirtschaftliche Transaktionskosten und wirtschaftliches Wachstum / Social Transaction Costs and Economic Growth
Bischoff, Ivo; Bohnet, Armin - In: Jahrbücher für Nationalökonomie und Statistik 220 (2000) 4, pp. 419-437
proposed by Reichhardt (1995), the volume of transaction activities in West Germany between 1982 and 1993 is estimated. The …
Persistent link: https://www.econbiz.de/10014608779