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The current study systematically and thoroughly reviewed the extant literature on e-service quality research to examine 1) how e-service is defined by researchers, 2) how e-service quality is defined by researchers, 3) what e-service quality scales and dimensions have been identified, 4) what...
Persistent link: https://www.econbiz.de/10012048109
Costing is an important issue in a competitive world. Many companies had adopted TDABC for better cost visibility. Assembly is very common activity in the small scale industries (SSI). In a SSI, many operations like riveting, drilling, fastening, loosening and tightening, hammering, labeling,...
Persistent link: https://www.econbiz.de/10012047139
emergency vehicles respond late and when they reach the hospital, precious time is lost in understanding the patient trauma … victims in time, which can happen when the emergency wing of a hospital has advance information about the trauma before the … patient reaches the hospital. Most hospitals lack communication infrastructure that allows them to coordinate with emergency …
Persistent link: https://www.econbiz.de/10012044431
for Medicare recipients. The cost indicator includes Medicare charges; the quality of care indicators include hospital …
Persistent link: https://www.econbiz.de/10012045187
treated with the highest degree of confidentiality. In practice it proves difficult to achieve this goal. In a hospital … evaluated through manual cross-checks internally and by a group of external experts. Consequently, the hospital's data …
Persistent link: https://www.econbiz.de/10012045721
Successful transfer and sharing of knowledge rely mainly on social attitudes, behaviours and networks, rather than ICT-based networks. The availability of Information and Communication Technologies (ICTs) facilitates the management of projects in general. ICTs are central to both managing...
Persistent link: https://www.econbiz.de/10012045119
Even in healthcare and health information technology change will not vanish or disperse. Technology, civilization, and creative thought will drive this force increasingly forward. Health care managers will continue being judged on their ability to efficiently and effectively manage (Patton &...
Persistent link: https://www.econbiz.de/10012045373
The present paper deals with the factors that contribute to assuring the quality of the processes involved in project management. The novelty of the approach consists in the fact that the project management processes are analysed with the help of quality indicators in case of time variance. By...
Persistent link: https://www.econbiz.de/10012045456
The role of assessment systems in organizational excellence today is well-known in the business world. Performance assessment in organizations to identify strengths and weaknesses to make optimal use of resources has special significance. The changing needs of customers and stakeholders,...
Persistent link: https://www.econbiz.de/10012047119
The growing maritime industries in the global economy signify the need for applying the science of quality management systems to study the interdisciplinary nature of products and services offered by this sector. In particular, considering the strategic location and liberal trade policies, the...
Persistent link: https://www.econbiz.de/10012047126