Purpose – The purpose of this paper is to examine the nature service operations management (OM) and its application to the field of humanitarian operations. Design/methodology/approach – The paper serves as the editorial for this issue of JHLSCM . Findings – The paper suggests that there...

Purpose – the paper aims to reviews the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments...

Competition is viewed as an archetype. Global competition is examined as a closed or narrow version of the archetype, part of a language game that justifies the often ruthless strategies of organizations. More open narratives of competition are discussed. The paper examines the response of...

How to manage cloud services efficiently is difficult for large scale of services with frequently changing Quality of Service (QoS) in cloud computing environment. A multiple-dimension publish/subscribe (pub/sub) and JXTA based cloud service management mechanism, consists of registry overlay,...

Service Oriented Architecture is a software design paradigm of choice for building and integrating distributed Information Systems. The greatest challenge of SOA is to make the system more flexible and adaptable to the enterprise and user environment changes. However, services can change...

Purpose – The purpose of this paper is to identify practical ways to overcome the specific performance measurement challenges of knowledge‐intensive organizations. By reviewing performance measurement, service management and human resources management literature the paper recognizes two...

Purpose The purpose of this paper is to discuss the rationale and functioning of the partnership-based brokerage model as a vehicle of service integration with special reference to its support for information intermediation, learning and service market creation. Design/methodology/approach The...