This study integrated research on stimulus–organism–response and COR theory to examine whether customer verbal aggression lead to employee service sabotage through emotional dissonance and whether person-organization fit moderate the relationship between customer verbal aggression and...

How to manage cloud services efficiently is difficult for large scale of services with frequently changing Quality of Service (QoS) in cloud computing environment. A multiple-dimension publish/subscribe (pub/sub) and JXTA based cloud service management mechanism, consists of registry overlay,...

Service Oriented Architecture is a software design paradigm of choice for building and integrating distributed Information Systems. The greatest challenge of SOA is to make the system more flexible and adaptable to the enterprise and user environment changes. However, services can change...

Content digitalization brings products with homogeneous content but in different formats (digital format and physical format) together. Recently retailers in the online book industry started bundling programs such as Amazon Matchbook, giving print book buyers a free or deeply discounted e-book...