Buratti, Nicoletta; Parola, Francesco; Satta, Giovanni - In: The TQM Journal 30 (2018) 5, pp. 490-529
Purpose: The purpose of this paper is to review extant literature on social media marketing (SMM) in B2B service markets, by scrutinizing and categorizing potential benefits for firms. The study, in particular, empirically investigates the adoption of social media (SM) tools by firms operating...