in Jumhuria bank. Interviews were conducted with employees. It was observed that there was a lack of a comprehensive …

cases are presented (a bank and a mobile service provider) focusing on their use of Facebook in their ideation and …

Abstract Bank regulators are required to consider a bank’s record of providing credit to low- and moderate …-income neighborhoods and individuals in approving bank applications for mergers and acquisitions. We provide evidence that banks self … or neighborhoods, the greater the probability that the institution will acquire another bank in the following year …

Bank of India. Design/methodology/approach A questionnaire survey was administered. Data was collected from employees of a … bank, which has undergone a merger. Validity tests were carried out to confirm the accuracy of the measurement variables …

types of banks in North India were selected as respondents. Four types of banks were considered – government bank, private … bank, foreign bank, and cooperative bank. The respondents were asked to give their responses as per their perceptions …

negatively associated with risk disclosure, which has an inverse relationship with bank performance. Originality/value This study …

administered to customers of a major Swedish bank. Statistical analyses of the responses were performed. Findings Four service … or the bank is focused. Moreover, the analysis indicates a double “rubbing off” effect where customer satisfaction with … the personal advisor influences customer satisfaction with the bank and vice versa. Originality/value The unexplored …

behaviour mediate the relationship between customers’ perception of salespeople’s empathy and RQ with the bank. Moreover, the … between salesperson’s listening and customer’s RQ with bank are attenuated by the salesperson’s FS. Originality/value – This … with the bank. Moreover, dyadic data show that such effects are influenced by variables related to the bank’s salespeople …

defined transactional and relational exchange forms. The authors study one bank’s customers, and, based on objective bank …, since they interact repeatedly with the bank in a short period of time. The paper aims to discuss these issues. Design … bank records for 90,528 bank customers. Findings Findings are that the old dichotomy between transaction and relation is no …