Purpose: The purpose of this paper is to examine the constituents of personal discretionary non-work activities and their influence on the work values ethic (WVE). Design/methodology/approach: The constituents of personal discretionary non-work activities and their relationship to the WVE for...

Purpose: The purpose of this paper is to explore the conditions under which a co-design team comprised of in-house professionals and leading-edge service users can generate innovative service design concepts. Design/methodology/approach: The investigation used a field-experimental design to...