Childcare facilities and assistance for working parents are widely advocated on demographic, economic, political and socio‐psychological grounds – which are all scrutinised. Yet the provision in Britain, as documented in this article, remains unsystematic, uneven and ill‐adapted to the...

Publications continue to affirm that there are no agreed definitions or conceptual frameworks for co-production and co-creation in relation to public services. Consequently, across and within academic and grey literature lie many examples of confusion and contradictions. These hinder insightful...

Offering full information and efficient public services is a permanent challenge for cities concerned with citizens' quality of life and effective municipal management. The objective of this study is to describe and assess the digital city projects in Chicago (USA) and Curitiba (Brazil), using...

Over the past decade, authorities invested highly in public service provision over the Internet via portals. Back office systems of authorities collect and store data entered by citizens and enterprises to support decision-making by civilians. The data represents both the state of citizens and...

This paper presents data and analysis suggesting that immigration as an issue has ramified on to a broader policy agenda than "just" immigration. We show that, controlling for a wide range of political and demographic variables, those who say that immigration is the most important problem facing...

Investigates several facets of the implementation of just‐in‐time (JIT) using a two‐tiered empirical approach that included a field study and a mailed survey. The 277 respondents to the survey included 130 manufacturing organizations, 61 service organizations and 86 public sector...

Purpose – The era of austerity that has followed the outbreak of the global financial crisis has posed a myriad of challenges for public services, with demands for major cuts in government spending, the delivery of balanced budgets and zstrategies for deficit reduction. The purpose of this...

Purpose – The purpose of this paper is to analyse role transition for professionals moving towards hybrid managerial roles. Specifically, the authors examine reforms to the national tax agency in the UK, focusing on attempts to shift hybrid managers away from a focus on tax compliance, to a...

Purpose – This paper aims to investigate the influence of public-private partnerships (PPPs) on social and economic conditions in Kazakhstan and Russia from a public economics perspective, namely, through the lens of a market failure and PPPs’ negative externalities....

Purpose – Public services can be modelled, analysed and implemented using notations and tools for the business process (BP) abstraction. Applying such an explicit approach public administrations (PAs) can better react to the undergoing transformation in service provisioning and they can...