The authors' study a noncooperative game problem for queueing control in emergency department (ED). One of the challenges to emergency department (ED) is the control of the urgent patients and the non-urgent patients. The urgent patient which is the primary customer, can be considered as the...

Purpose – The purpose of this paper is to show how elements from queueing theory can be used to obtain objective measures of effective capacity in the triage function at Skaraborg Hospital in Sweden without direct observation of the function itself. Design/methodology/approach –...