Finlow‐Bates, T. - In: The TQM Magazine 10 (1998) 1, pp. 10-15
Argues that root cause analysis as it is often used is grounded on tools which are weak and confusing. Illustrates this discussion on root cause analysis with examples. Reviews policy and risk in the light of the discussion. Counsels avoidance of the “mythological absolute” of root cause...