Soltani, Ebrahim; Wilkinson, Adrian - In: International Journal of Operations & Production Management 30 (2010) 4, pp. 365-397
orientations rather than long‐term commitment; second, middle managers' increased control over the workforce rather than the work … current practice of TQM can be characterised by inspection and quality control approach, a top‐down process based upon a … culture of procedure‐dominated with a heavy bureaucratic base, and the dominance of senior management's unilateral control …