Liu, Chun; Yang, Jingjing - In: International Journal of Contemporary Hospitality Management 33 (2021) 9, pp. 2907-2931
Purpose: The purpose of this study is to explore how hotels evolve their dynamic capabilities to adjust their technology-based strategy to improve performance and to gain competitive productivity (CP) during the COVID-19 pandemic and in the aftermath. Design/methodology/approach: In-depth...