Quantifying and designing the cost pool generated by Business Intelligence and Analytics (BI&A) would improve cost transparency and invoicing processes, allowing a fairer, more exact allocation of costs to service consumers. Yet there is still no method for determining BI&A costs to provide a...

Purpose – In the past, FM performance was mostly monitored by technical and cost‐related KPIs, whereas the measurement of perceived internal service quality was widely neglected. Thus, the purpose of this paper is two‐fold: first, to develop an adequate model to capture the relationships...

Zusammenfassung Museen stellen vielfach Ankerattraktionen im Leistungsprofil einer Destination dar. Der zunehmende Wettbewerb zwingt viele Museen zur stetigen Neuerfindung des eigenen Leistungsangebots, weshalb die Arbeit mit Sonderausstellungen in den letzten Jahren einen regelrechten Boom...

Strategic decision-making is one of the most important criteria for organizational success. Therefore, it is vital to have a well-developed decision making process in place. However, one of the greatest challenges facing organizations today is making important and timely business decisions. The...

One of the most technological trends that enables on demand sharing of resources through Internet is Cloud Computing. It is a collection of hardware, software, storage, and services which are efficiently utilized to enhance business agility through reducing communication and computing costs....

Limited access to affordable and decent housing for the low-medium income households of Namibia, especially in Windhoek, is a major concern. This is evident as nearly 70 percent of the population are unable to access affordable housing. This situation is exacerbated by lack of an integrated...