Purpose – The purpose of this article is to assess whether tele‐nursing in Scotland (NHS24), when compared with traditional face‐to‐face nursing, facilitates greater employee control over working time and therefore a potentially better work‐life balance. Design/methodology/approach –...

Purpose – This paper aims to explore the introduction of teamwork in two health call centres, NHS Direct and NHS24, and intervenes in the emergent debate over teamwork in call centres. Although within the call centre work environment there is no obvious functional rationale for teamwork, teams...

This article examines the nature of industrial relations and work practices in Japanese firms within an investment cluster in Telford, Shropshire. Telford has the highest concentration of Japanese firms in one site in Britain. The article examines how conditions which were supposedly favourable...