Purpose: The purpose of this paper is to offer an integrated framework for understanding agility. Agility has become an increasingly important capability in today’s changing business world. In this paper, the authors suggest “3, 4’s” to better define agility. Agility can be defined...

Purpose: When public employees demonstrate ambidexterity in serving customers, through efficiently providing customers with current public services as well as exploring ways to create more, new public service solutions for customers, they may activate customers’ co-creating value with the...

Purpose: This study aims to characterise an intricate, idiosyncratic knowledge-creating mechanism in the modern digital context of cross-cultural business models (CBM). From an integrative socio-cultural and philosophical perspective, the authors suggest a novel concept of polychronic knowledge...