Purpose: The purpose of this paper is to shed light on the body of logistics customer service (LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the paper presents a call to arms for logistics and supply chain researchers to address new and emerging issues...

Purpose: The purpose of this paper is to investigate, using survey data, how a firm may be able to leverage innovation or processes specifically developed for one customer across its entire customer network using on-site, or implanted, employees. Design/methodology/approach: Data collected from...

Purpose: The purpose of the current research seeks to understand what role supply chain (SC) collaboration plays in effectively managing customers of a firm. The research also investigates what role industry competitive intensity plays on SC collaboration formation. Design/methodology/approach:...

Purpose: This paper aims to explore value co-creation between manufacturing firms and third-party logistics providers (3PLs). The specific focus is on resources and value co-creation with the aim to examine a set of relationships among the 3PL’s resource commitment, collaboration and...

Purpose: The purpose of this paper is to explore how two mega-trends, e-commerce and urbanization, have the potential to reshape logistics practices around the world. Primary focus is on how Chinese business practices and logistics innovations are increasingly relevant to the USA and other...