Zusammenfassung Die zentrale Bedeutung von Mitarbeitern im Wettbewerbskontext personenbezogener Dienstleistungsangebote ist sowohl in Wissenschaft als auch in der Unternehmenspraxis unbestritten. Während andere Dienstleistungsbranchen bereits frühzeitig angefangen haben, ihre Personalarbeit...

Purpose – This paper aims to employ data envelopment analysis (DEA) models to evaluate the efficiency level and the change of efficiency of the hotel industry in major Chinese cities from 2001 to 2011. The study also aims to investigate the determinants of this efficiency....

Kurzfassung Aktuelle und kommende demografische Entwicklungen führen zu einer großen Anzahl von Unternehmensübertragungen gerade in familiengeführten Klein- und Mittelbetrieben. Als zentrale Herausforderung im Lebenszyklus eines Unternehmens untersucht die vorliegende Studie familieninterne...

One of the most important elements of economic and business activity is developing a strategic marketing plan to improve growth prospects. One of the most important aspects of this in marketing is to understand the behavioral patterns of customers, in order to meet their needs and achieve...

The dynamic presence and intensification of tourism has created several negative environmental impacts and have made it one of the industries with the widest range of environmental pressures, calling for a more sustainable course in the future. In this article, in order to respond to the...

Many economic organizations are pressured by the need to invest in information systems (IS). In the particular case of the hospitality industry, these investments generally seek to innovate services, increase organizational efficiency, and increase of business profit, among other aspects....

Purpose – The purpose of this paper is to adopt the Multi-Theme Decision-Making Trial and Evaluation Laboratory to explore the push and pull factors for the usage of E-learning. Design/methodology/approach – The framework was developed from a review and synthesis of the literature. More...

Purpose – The purpose of this paper is to investigate the effect of spiritual leadership on organizational performance based on the balanced scorecard (BSC). Design/methodology/approach – Statistical population includes the middle managers of 60 hotels across eight provinces in Iran. For...

Purpose – This paper aims to display the role of hotel restaurants in gastronomic place branding. The authors view hotel restaurants as having a great potential in the promotion of local gastronomy. Design/methodology/approach – The research was done in several stages. First, the authors...