evaluations were also consistent with the attitudinal changes reported in the 2007 employee satisfaction survey of views on senior … the experiential techniques and approaches common to the arts and performing arts. Design/methodology/approach – This … engagement, and analysis of the firm's employee survey in 2007. Findings – Participants in the turnaround of Harcourt Assessment …

branding strategy? On one hand, the paper points out the powerful advantages while using art(s) and culture‐based activities to … relationship between culture and place branding. The inspiration to redact this paper was drawn from the inadequacy of literature … and attempts to introduce the theoretical framework linking these two fields by asking: how do we define culture within …

' levels of satisfaction. The survey showed that the libraries suffer from many problems. The frequency analysis does not allow … Libraries, based on user's satisfaction. Our aim is to know the students' information needs in terms of customer expectations … and identify the performance of library services. A quantitative approach research used as a survey tool to collect data …

individualism at the national level can be compensated for at the organisational culture level. Design …/methodology/approach – Hofstede’s cultural dimension of individualism is used to test whether practicing a collectivistic culture at the … culture when practicing lean manufacturing. Findings – Results suggest that cultural collectivism at the national and …

Croatian hotels. Design/methodology/approach – The study uses survey methodology to assess IMC, approaching managers and guests … customer satisfaction. Research limitations/implications – This research is limited to the Italian and Croatian hotel context …

management of intangible assets like reputation. Internal culture, satisfaction with management, image and communication can …

framework, how the various forms of justice (procedural, interactional and outcome) impact on customer satisfaction with service … student sample in an Eastern collectivist culture (Thailand). Findings – The results reveal that affirmation of perceptions of … all three forms of justice positively impact overall service recovery satisfaction. However, unlike previous models of …