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Determinants of Cost Efficiency and Productivity Growth of the Indonesian Insurance Industry
Viverita; Wulandari, Shinta; Cabanda, Emilyn - In: International Journal of Knowledge-Based Organizations … 6 (2016) 2, pp. 70-82
This paper provides new empirical evidences on determinants of cost efficiency and productivity performance of life and property-casualty insurance firms in Indonesia. Data envelopment analysis (DEA) method is used to investigate the cost efficiency and Total Factor Productivity (TFP) among a...
Persistent link: https://www.econbiz.de/10012046143
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Importance of Customer Satisfaction in a Community Bank
Barat, Somjit - In: International Journal of Innovation in the Digital … 7 (2016) 4, pp. 56-73
It is sometimes argued that bigger is better. However, that is not always the case. Smaller, community banks are the lifeline of the towns that span the country. Community banks, where a customer is considered a ‘human being', understand their local target market better than their larger...
Persistent link: https://www.econbiz.de/10012045446
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IS Design Considerations for an Innovative Service BPO: Insights from a Banking Case Study
Raymond, Myriam; Rowe, Frantz - In: International Journal of Information Technologies and … 9 (2016) 2, pp. 39-56
analysis guided by the Traffic point banking BPO case study in Egypt. This paper brings forward important IS design …
Persistent link: https://www.econbiz.de/10012046053
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Internet Adoption and International Marketing in the Jordanian Banking Sector
Thomas, Brychan; Al-Hasan, Said; Mansour, Ayman - In: International Journal of Online Marketing (IJOM) 6 (2016) 2, pp. 34-48
The research aims are to explore the extent of the banking sector's adoption of Internet applications in Jordan for … internationally. The main research problem is the absence of a clear and comprehensive understanding of the banking sector's adoption … been found that the main obstacle facing the Jordanian banking sector's adoption of the Internet for marketing its services …
Persistent link: https://www.econbiz.de/10012046799
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Risk Mitigation Practices in Banking: A Study of HDFC Bank
Baber, Hasnan - In: International Journal of Risk and Contingency … 5 (2016) 3, pp. 18-32
. The research study carried out at HDFC Bank under the topic “Risk Mitigation practices in banking- a study of HDFC bank … to manage the different types of risk that arise in banking. The study is grounded on the both primary as well as …
Persistent link: https://www.econbiz.de/10012047256
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A Strategic Approach to Global Financial Crisis in Banking Sector: A Critical Appraisal of Banking Strategies Using Fuzzy ANP and Fuzzy Topsis Methods
Dinçer, Hasan; Hacıoğlu, Ümit; Yüksel, Serhat - In: International Journal of Sustainable Economies … 6 (2017) 1, pp. 1-21
was also determined that privately-owned banks are the most successful banking group of Turkey with respect to the …
Persistent link: https://www.econbiz.de/10012047645