Summary A reliable leading indicator should possess the following properties: (1) The movements in the indicator series should resemble those in the business cycle reference series. (2) The relation between the reference series and the indicator should be statistically significant and stable...

Value based concepts are widely viewed as a way that enables companies to escape the price competition. In this case benefits and values start to have a great role. The main objective of the research is to develop a conceptual framework for building relationship value in the B2B context of...

Purpose This study aims to identify the key activities after sales and the intended criteria by the customers, considering their expected services after the product purchase process. Design/methodology/approach This study is a qualitative approach, and the co-creation logic and the Delphi...

Zusammenfassung Erkenntnisse zu den sozio-ökonomischen Effekten des Tourismus, insbesondere im Kontext von Entwicklungs- und Schwellenländern und Armutsminderung, werden vielfach durch die Untersuchung einzelner touristischer Unternehmen gewonnen. Die meisten dieser Studien widmen sich jedoch...

Abstract It is widely known that standardized tests are noisy measures of student learning, but value added models (VAMs) rarely account for test measurement error (TME). We incorporate information about TME directly into VAMs, focusing on TME that derives from the testing instrument itself. Our...

Purpose – To provide a roadmap for corporate real estate (CRE) directors to effect change in the way they deliver services through enhanced relationships with their “customers,” the users of CRE. Design/methodology/approach – Previous studies and discussions of customer relationship...

Purpose – The purpose of this paper is to model how real estate strategies can add value to the core business, providing corporate real estate mangers with a tool to illustrate to corporate officers how real estate adds value to the firms. Design/methodology/approach – The authors review...

Purpose – The purpose of this research paper is to provide corporate real estate executives with a measurement tool for pinpointing and enhancing the contribution of corporate real estate to corporate strategy. Design/methodology/approach – A measurement tool is designed by adopting a...

One of the major functions of marketing strategy is the proper positioning of the company in the sectorial value‐added chain, in order to create the best possible competitive advantage. This process is extremely important, especially for small and medium‐sized enterprises (SMEs), since any...

Superior knowledge of customers’ perceptions of value is recognised as a critical success factor in today's competitive marketplace. Despite this, the voice of the consumer is often poorly integrated within the value chain, the UK fresh‐meat sector being one example. This supply chain has...