Services sector has emerged as the largest and fastest-growing sector in the world economy in the last two decades, providing more than 60 per cent of global output and, in many countries, an even larger share of employment. Not only has the services sector grown in terms of its share in global...

The Doha Round of GATS negotiations is on-going. In this context, this paper argues that developing countries such as India have created niche for themselves in particular services exports and, therefore, should actively participate in the negotiations to remove barriers in sectors/modes of...

Purpose – The purpose of this paper is to use disaggregated data on US‐UK trade to investigate the effects of exchange rate depreciation on trade in services both in the short‐ and long‐run. Design/methodology/approach – The paper focuses on the three traditional categories of...

Purpose – The aim of this study is to investigate the competitiveness of the selected services in Turkey in comparison with the EU and the selected EU countries based on three comparative advantage indices. Design/methodology/approach – Three different revealed comparative advantage indices...

Purpose – This paper aims to examine obstacles to international services trade in tertiary education. It specifically analyzes Japan's international trade in education from three different angles: status of international transactions of tertiary education services; the restrictions on...

Purpose The purpose of this paper is to address the importance of establishing global value chains (GVCs) through the liberalization of trade in services, with the Republic of Korea comprising part of these value chains. Design/methodology/approach The construction of a database has revealed...

Explores the reliability of Webster’s (1990) instrument for measuring the marketing culture of an organization. Uses data from 1,400 western Australian employees of a large public sector service organisation to create a detailed analysis of Webster’s six dimensions, service quality,...

Purpose – By applying Kano model, this study attempts to investigate the categorization of home delivery quality elements derived from service convenience model and their impact on customer satisfaction. Design/methodology/approach – In this paper, the research framework and hypotheses are...

Purpose – The aim of this study is to develop and empirically test an integrated model incorporating the antecedents and consequences of service quality in a higher education context. Design/methodology/approach – This research employed both qualitative and quantitative research methods. The...