Sumaedi, Sik; Yuda Bakti, I Gede Mahatma; Rakhmawati, Tri; … - In: International Journal of Productivity and Performance … 65 (2016) 1, pp. 25-41
Purpose – The purpose of this paper is to develop and test a new public healthcare patient satisfaction index (PSI) in … Indonesia. More clearly, the index measures overall patient satisfaction and its determinants. Design … multiple regression analysis. Findings – A new public healthcare PSI was developed and tested. The index consists of overall …