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emergency vehicles respond late and when they reach the hospital, precious time is lost in understanding the patient trauma … victims in time, which can happen when the emergency wing of a hospital has advance information about the trauma before the … patient reaches the hospital. Most hospitals lack communication infrastructure that allows them to coordinate with emergency …
Persistent link: https://www.econbiz.de/10012044431
for Medicare recipients. The cost indicator includes Medicare charges; the quality of care indicators include hospital …
Persistent link: https://www.econbiz.de/10012045187
treated with the highest degree of confidentiality. In practice it proves difficult to achieve this goal. In a hospital … evaluated through manual cross-checks internally and by a group of external experts. Consequently, the hospital's data …
Persistent link: https://www.econbiz.de/10012045721
Today, mobile phone is an essential part of the lives of most people – a reason why, banking sector and mobile phone service providers have teamed up to provide banking services to customers via mobile phones. However, customers often are critical of the quality of such alternative financial...
Persistent link: https://www.econbiz.de/10012043171
In the online shopping environment, loyal customers are considered extremely valuable. Loyalty is generally attributed to satisfaction with the quality of service offered by the e-marketers' to their customers. The application of technology-based service has grown rapidly in the recent years,...
Persistent link: https://www.econbiz.de/10012043511
Online shopping environment is a relatively novel perception and has changed the way people communicate and do the business. The rising internet penetration facilitated a shift from conventional marketing to interactive marketing. Online shopping is one such marketing service which is available...
Persistent link: https://www.econbiz.de/10012043521
The use of mobile technology-based services has made healthcare delivery more accessible and affordable in recent times. In fact, mobile health services today act as an effective means of providing healthcare knowledge to users directly from providers. However, the cynical behavior of users...
Persistent link: https://www.econbiz.de/10012044285
Today, many hospitals seek to adopt the latest and most sophisticated technologies in order to raise the service quality and users' satisfaction. The Electronic Health Record (EHR) had a substantial impact on the health sector and has enhanced the efficiency and effectiveness of healthcare...
Persistent link: https://www.econbiz.de/10012044423
This study aims to identify and analyse strategic service quality as perception-minus-expectation from patient perspective using SERVQUAL-based Handayani et al.'s framework. The result from 297 respondents shows that the criteria gaps are given as follows in descending order from the biggest...
Persistent link: https://www.econbiz.de/10012044427
The technology based self service banking (TBSSB) refers to automated banking services that customer avail without interaction with bank employees. This paper investigates the relationship between dimensions of TBSSB service quality, customer satisfaction and loyalty. The paper also examines the...
Persistent link: https://www.econbiz.de/10012044714