Purpose This paper aims to investigate the role of upper management in designing performance measurement systems (PMS) that account for external turbulence of the organization and to show how this PMS design for turbulence impacts organizational resilience and distribution service performance....

Reviews journal articles and worldwide hospitality and tourism trends research entries relating to three themes: business performance and performance measurement, process and quality improvement and teamworking. Draws on generic and industry‐specific material to identify “best practice”...

A European‐wide survey of 957 top managers of manufacturing companies spread across eight countries identifies considerable differences on five key dimensions: job satisfaction, orientation to discipline, general management orientation, team orientation and organizational orientation. Further...

Despite the euphoria surrounding 1992, the recent international expansion of British retail organisations has been oriented mainly towards the US. Such expansion has predominantly taken the form of the acquisition of US retailers, rather than through the establishment of greenfield stores. As a...