Morse, Lindsey; Trompet, Mark; Barron, Alexander; … - In: Benchmarking: An International Journal 27 (2020) 4, pp. 1533-1550
Purpose: This paper describes a benchmarking framework applied to medium-sized urban public bus agencies in the United States, which has overcome the challenges of data quality, comparability, and understanding. Design/methodology/approach: The benchmarking methodology described in this paper...