application of a uniform static model of productivity (Q4‐model), covering quantity and quality aspects and applicable to various … approach is not made for measuring the quantity and quality input and output factors of productivity. Practical implications … – The approach succeeds in developing a productivity strategy which combines quantity and quality input and output factors …

Zerth refers to the ongoing debate on the adequate distribution of physicians that are obliged to guarantee the overall … years, he states. From a health economics point of view it has to be discussed which role physicians have to play within … different forms of organizing care and cure. In the paper, a standardized utility function that depicts physicians’ interest …

information technology, clinic operations and physicians and the subsequent outcomes to patients, physicians and clinics which can … lead to competitive advantages in the healthcare environment. Design/methodology/approach – This paper is based on a review … records, clinic interoperability and physicians as owners/users. Findings – The paper presents the formation of a conceptual …

empathy (PRIDE), teamwork, research, learning, change, leadership, and service. Concludes that once salesforce quality has … therefore a plan for salesforce quality can reap considerable benefits. Presents and discusses a framework designed to improve … salesforce quality in specific areas and as a whole. Its dimensions include persistence, reliability, integrity, desire and …

alternative conception of public service quality and finally outlines the role for evaluation in promoting social learning as the …Attempts to locate the legitimatory nature of the discourse of quality in the wider context of prevailing ideas about … the role of government in the promotion of social welfare and how public service organizations can deliver quality …

Quality programmes have become an increasingly popular arena for organizational and managerial practice. Some attribute … this growing focus to the notion that quality programmes are, and will be, key competitive determinants of the 1990s. Yet …, relatively little scientific knowledge can be found in the literature. Reviews and summarizes nine quality programmes. The …

a team to work on a benchmarking project. The project had the dual purpose of enabling learning for the participants … leading strategy deployment practices and identify circumstances that lead to the success or failure of strategy …