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Emotional intelligence in front-line/back-office employee relationships

Kearney, Treasa; Walsh, Gianfranco; Barnett, Willy; … - In: Journal of Services Marketing 31 (2017) 2, pp. 185-199

Purpose This paper aims to undertake a simultaneous assessment of interdependence in the behaviours of front-line and back-office employees and their joint effect on customer-related organisational performance. It also tests for a moderating influence of the emotional intelligence of front-line...

Persistent link: https://www.econbiz.de/10014906396

Matching, Wage Rigidities and Efficient Severance Pay

Fella, Giulio - In: The B.E. Journal of Economic Analysis & Policy 12 (2012) 1

Abstract This paper studies the effect of mandated severance pay in a matching model featuring wage rigidity for ongoing, but not new, matches. Mandated severance pay matters only if binding real wage rigidities imply inefficient separation under employment at will. In such a case, large enough...

Persistent link: https://www.econbiz.de/10014586924

Schumpeterian Growth, North-South Trade and Wage Rigidity

Grieben, Wolf-Heimo - In: Contributions in Macroeconomics 4 (2004) 1

Abstract This paper presents a two-country non-scale Schumpeterian endogenous growth model with interindustry North-South trade and wage rigidity in the North. Its purpose is to analyze the effects of a compression of the wage structure and an increase in unemployment benefits on Northern...

Persistent link: https://www.econbiz.de/10014588443

Zur ökonomischen Rationalität von Lohnrigiditäten aus der Sicht von Unternehmen / The Rationale for Wage Rigidity: Employers' Viewpoint

Franz, Wolfgang; Pfeiffer, Friedhelm - In: Jahrbücher für Nationalökonomie und Statistik 223 (2003) 1, pp. 23-57

Zusammenfassung Die Studie analysiert die Ursachen von Lohnrigidititäten, darunter Tarifverträge, Effizienzlöhne, implizite Kontrakte und Insider-Outsider-Verhalten, auf der Basis einer schriftlichen Befragung von 801 Unternehmen und stellt einen Vergleich mit US-amerikanischen Ergebnissen...

Persistent link: https://www.econbiz.de/10014608919

The efficiency wages perspective to wage rigidity in the open economy: a survey

Stavrevska, Vesna - In: International Journal of Manpower 32 (2011) 3, pp. 273-299

Purpose – The purpose of the paper was to establish the implications of globalisation for labour markets when efficiency wages create endogenous wage rigidity and to re‐examine the credibility of the arguments that call for deregulation, more wage flexibility and less social protection in...

Persistent link: https://www.econbiz.de/10014783419

Factors Determining Psychological Contract of IT Employees in India

Bhattacharya, Sanjay; Trehan, Gunjit; Kaur, Kriti - In: International Journal of Human Capital and Information … 9 (2018) 1, pp. 37-52

This article explores the domain of psychological contract with respect to employees of IT industry in India and identifies the factors that determine positive psychological contract amongst the employer and employees. Longitudinal data was collected from 245 employees of top Indian IT companies...

Persistent link: https://www.econbiz.de/10012045133

A Social-Exchange Perspective on Supply Chain Innovation

Mandal, Santanu - In: International Journal of Information Systems in the … 8 (2016) 3, pp. 36-57

exchange attributes like trust, commitment, reciprocity and power are paramount in developing supply chain capabilities. The … current investigation adopts a social exchange perspective and investigates the importance of trust, commitment, reciprocity …

Persistent link: https://www.econbiz.de/10012045855

Why do People Share?: A Study of Intrinsic and Extrinsic Motivation to Share Knowledge in Organisations

Mills, Annette M.; Todorova, Nelly - In: International Journal of Knowledge Management (IJKM) 14 (2018) 3, pp. 1-20

Organisations invest heavily in knowledge management technologies and initiatives which are entirely dependent on the willingness of employees to share their knowledge. Educational and reward programs need to be informed by an understanding of what motivates people to share their knowledge at...

Persistent link: https://www.econbiz.de/10012046267

International Environmental Cooperation under Fairness and Reciprocity

Hadjiyiannis, Costas; İriş, Doruk; Tabakis, Chrysostomos - In: The B.E. Journal of Economic Analysis & Policy 12 (2012) 1

Abstract This paper explores the implications of fairness and reciprocity for self-enforcing international … environmental agreements on pollution abatement. Reciprocal countries reward fair behavior (positive reciprocity), but retaliate … against countries behaving unfairly (negative reciprocity). We demonstrate that reciprocal countries that have moderate …

Persistent link: https://www.econbiz.de/10014586873

Der Mangel an Spenderorganen – Ursachen und Lösungsmöglichkeiten aus ökonomischer Sicht / The Shortage of Transplants – An Economic Analysis of Causes and Possible Solutions

Breyer, Friedrich; Kliemt, Hartmut - In: Jahrbücher für Nationalökonomie und Statistik 227 (2007) 5-6, pp. 466-484

, reciprocity in organ allocation, better payments for hospitals and for donors are proposed as potential remedies. …

Persistent link: https://www.econbiz.de/10014609160