Showing 1 - 10 of 655
Purpose – This paper aims to develop overbooking models to determine the optimal number of overbooking for hotels … the optimal solutions of overbooking for stochastic cancellation. Findings – The authors prove that for hotels with only … one type of room, there exists a closed form solution to guarantee the optimal number of overbooking, depending on the …
Persistent link: https://www.econbiz.de/10014874080
intelligent agent technology in health care sector pertaining to hospital search & appointment, patient health monitoring and …
Persistent link: https://www.econbiz.de/10012044412
Purpose – The purpose of this paper is to maximize the expected revenue of the outpatient department considering patient preferences and choices. Design/methodology/approach – Patient preference refers to the preferred physician and time slot that patients hold before asking for...
Persistent link: https://www.econbiz.de/10014826362
Purpose – The purpose of this paper is to further the theoretical understanding of leadership in emergency type organisations by modelling contextual aspects which are assumed to influence it. Design/methodology/approach – A theoretical analysis followed by an operationalisation of key...
Persistent link: https://www.econbiz.de/10014787251
Examines the “dramaturgical” view of the service encounter to understand the service consumption experience. Illustrates this by demonstrating how the drama metaphor is applicable and useful in understanding perceived quality in health care services. Presents a strategic model of the medical...
Persistent link: https://www.econbiz.de/10014723184
emergency vehicles respond late and when they reach the hospital, precious time is lost in understanding the patient trauma … victims in time, which can happen when the emergency wing of a hospital has advance information about the trauma before the … patient reaches the hospital. Most hospitals lack communication infrastructure that allows them to coordinate with emergency …
Persistent link: https://www.econbiz.de/10012044431
for Medicare recipients. The cost indicator includes Medicare charges; the quality of care indicators include hospital …
Persistent link: https://www.econbiz.de/10012045187
treated with the highest degree of confidentiality. In practice it proves difficult to achieve this goal. In a hospital … evaluated through manual cross-checks internally and by a group of external experts. Consequently, the hospital's data …
Persistent link: https://www.econbiz.de/10012045721
in hospital. Design/methodology/approach A response to existing literature and consideration of application to practice … an individual’s presenting condition at hospital admission may have fatal consequences. Originality/value The importance …
Persistent link: https://www.econbiz.de/10014841253
two nursing homes and four nurses were interviewed in one hospital. A semi-structured interview guide was used for data …
Persistent link: https://www.econbiz.de/10014841361