Yu, Pay Ling; Balaji, M S; Khong, Kok Wei - In: Industrial Management & Data Systems 115 (2015) 2, pp. 235-252
Purpose – Based on the trust theory, the purpose of this paper is to empirically examine the role of trustworthiness and trust in users’ intentions to continue using internet banking. Further, the authors position the trust beliefs of competence, benevolence, integrity, and shared values as...