Purpose – Quantitative methods, especially statistical methods, play an increasingly important role in research of library and information science (LIS). For different journals, the uses of statistical methods vary substantially due to different journal scopes and aims. The purpose of this...

Purpose This study aims to examine the influence of different self-service technologies (SSTs) on customer satisfaction with and continued usage of SSTs. Specifically, it compares an interactive voice response (IVR) SST and an online SST from the same provider to assess how to manage these...

Purpose The purpose of this research is to investigate the implementation of green supply chain management (GSCM) practices and its impact on corporate performance (CP). The research in particular examines the results of implementing a set of GSCM practices on different dimensions of the CP....

Purpose – The purpose of this paper is to provide authors and reviewers with guidance for the development and review of manuscripts. Design/methodology/approach – The paper sets out the background to the journal and provides details of what is expected of manuscripts in terms of theoretical...

Purpose – The purpose of this study is to provide a domain statement for hospitality marketing research. The objectives of the study are to analyze the evolution of hospitality marketing research over the past 25 years, determine how the research paradigms changed over time in hospitality...

Purpose – The purpose of this study is to examine the prevalence of mixed methods research across several business and management fields and to gauge the level of acceptance of mixed methods within these fields. Design/methodology/approach – The methodology employed for this study involved...

Purpose The purpose of this study is to investigate consumer characteristics (gender, subjective knowledge of product category, susceptibility to social influence, attitude to internet shopping and internet use) having a bearing on the proportion of online information searches conducted using...

Purpose – This paper aims to present a way to make structural equation modelling (SEM) studies more accessible and impactful. This paper suggests that authors service readers by translating their work into an infographic that clearly and artfully illustrates the essence of a paper’s...