This paper investigates the application of Enterprise Social Software for knowledge management in Australia. The Enterprise Social Software researched here assisted in collaborative knowledge sharing to support data-driven decision making. Enterprise Social Software was beneficial for complex...

Purpose – This paper aims to investigate the factors influencing the adoption and diffusion of knowledge management systems (KMSs) in Australia. Design/methodology/approach – A qualitative field study was undertaken, in which six Australian organizations of various sizes, all in various...

Purpose – Diffusion (spread in usage) of knowledge management systems (KMSs) depends on a number of factors. Among them perceptions of KMS, including perceived usefulness/benefits, perceived user‐friendliness, perceived voluntary use and subject norms are significant factors. This paper aims...

Purpose – This study aims to investigate the factors influencing the adoption and diffusion of knowledge management systems (KMSs) in Australia. Design/methodology/approach – The study uses a mixed methodology approach. The research was carried out in three stages: field study, pilot survey,...

Purpose – This paper aims to focus on the diffusion process of Knowledge management systems (KMSs). Specifically, to identify the sequence of stages of the process. Design/methodology/approach – The paper presents a six‐stage model of the KMS diffusion process. It then provides an...

Purpose – To summarise the findings from research in adopting and diffusing knowledge management systems. Design/methodology/approach – The approach is a summary of the study findings and a discussion of these. Findings – The findings explain the adoption and diffusion of a KMS in an...

Purpose – The study aims to explore the innovative characteristics of small- and medium-sized enterprises (SMEs) and the link between their innovation and business performance in the emerging Dubai market in the United Arab Emirates. Design/methodology/approach – Using data from 200 SMEs,...