Purpose: The purpose of this paper is to propose that effective ethical leaders develop high quality relationships with team members; in particular, they manage their conflicts with team members cooperatively. Design/methodology/approach: The authors empirically tested this hypothesis with...

Purpose: This study aims to explore if corporations that publicly disclose more information about their managerial values are also more organizationally authentic in enacting these values. Design/methodology/approach: A maturity model of managerial values is used that ordinally ranks a...

Although the value of trusting, long‐term relationships for supply chain management is increasingly recognized, how conflict might contribute to quality supply chain partnerships is not well understood. This study uses research on cooperative and competitive conflict to identify when conflict...

Companies are expected to achieve a high level of customer satisfaction in order to outperform their competitors. Many companies focus on how they themselves can do better to meet their customers’ needs. However, they may not be aware that they can best satisfy their customers by teaming up...

Manufacturers recognize that trusting, long‐term relationships with suppliers can contribute to improving the quality of their products. However, developing these relationships has proved quite challenging. This study uses the theory of co‐operation and competition to specify the nature of...