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The Compensation Benefit of ITIL® Skills and Certifications

Quan, Jing; Galup, Stuart Diaz; Dattero, Ronald - In: International Journal of Service Science, Management, … 7 (2016) 2, pp. 1-15

Information Technology Service Management (ITSM) is a quality management approach for managing IT services that meet business needs. The most broadly accepted ITSM framework is ITIL® (Mann, 2012) and its adoption by organizations across the globe has grown over the past decade. A study...

Persistent link: https://www.econbiz.de/10012048096

Implementation of Anti-Crisis Management Technologies

Mocanu, Nelu - In: International Journal of Innovation in the Digital … 9 (2018) 4, pp. 11-23

enterprise is the maximization of the incomes by increasing the values of the assets of the company. This article presents … monitoring of the situation of the enterprise will allow at an incipient level the distinguishing of a close crisis and starting … the preparations of the enterprise for preventing the crisis in an opportune moment, and when this is impossible, for a …

Persistent link: https://www.econbiz.de/10012045478

Knowledge Forms and Enterprise Innovation Performance: An Evidence from the Dimensions of Stock and Flow

Sun, Qian; Hou, Renyong - In: International Journal of Knowledge Management (IJKM) 13 (2017) 3, pp. 55-70

Enterprises cannot innovate without knowledge, but the relationship between different knowledge forms and enterprise … the mechanism of knowledge forms and enterprise innovation performance. Results show that (1) knowledge stock has an … inverse U-shaped relationship with enterprise innovation performance; (2) knowledge flows from internal R&D efforts and …

Persistent link: https://www.econbiz.de/10012046250

Information and Communication Technology for SMEs' Competitiveness

Baporikar, Neeta - In: International Journal of Strategic Information … 7 (2016) 3, pp. 41-55

Competitiveness of a firm is its capacity to achieve its targets. These targets are likely to be expressed in a variety of terms depending on the context (Barney 2002). Within a macroeconomic perspective, a competitive firm develops and sustains a level of performance that contributes to the...

Persistent link: https://www.econbiz.de/10012047880