Harrington, Robert J.; Ottenbacher, Michael C.; Fauser, … - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 551-570
differentiated by three marketing mix dimensions: quality, convenience and price. Subway and Starbucks customers perceived higher … quality than McDonald’s and Burger King. Price separated Starbucks and McDonald’s customers. Overall, QSR customers perceived …