Zusammenfassung Der Wettkampf auf dem touristischen Markt wird immer härter, sodass Mitarbeiter und besonders deren soft skills zum entscheidenden Faktor für die Gästezufriedenheit werden. Was verlangt dieser Anspruch von den Mitarbeitern, wie gehen diese mit den Anforderungen um und was...

Zusammenfassung Der Beitrag untersucht das Bild der Deutschen vom Gardasee in der Phase der Durchsetzung des Massentourismus in der zweiten Hälfte des 20. Jahrhunderts. Der Gardasee war eine der ersten Auslandsdestinationen und ein wichtiges Scharnier zwischen Bildungs- und Badeurlaub, Alpen-...

The relevance of cross border security operations has been identified as a priority at European level for a long time. A European network where Public Protection and Disaster Relief (PPDR) forces share communications processes and a legal framework would greatly enforce response to disaster...

Purpose Cyber risk has significantly increased over the past twenty years. In many organizations, data and operations are managed through a complex technology stack underpinned by an Enterprise Resource Planning (ERP) system such as systemanalyse programmentwicklung (SAP). The ERP environment by...

Purpose – The purpose of this paper is to examine use of the performance agreement (PA) as well as the diagnostic control system that has been implemented at the provincial level of the Thai government. Design/methodology/approach – This is a qualitative study. Two qualitative methods –...

This study identifies the pattern of comparative advantage for U.S. regions from actual trade performance as indicated by the industry composition of exports. Revealed comparative advantage patterns are also determined using production data. Dynamic changes in comparative advantage patterns are...

Summary We investigate at the precinct-level the 2001 stadium referendum for the Allianz-Arena in Munich, where voters had to decide upon a projected site as well as on public subsidies for provision of transport infrastructure. This is the first analysis of a stadium referendum with respect to...

Purpose Suicide rates at the county level may be influenced by various macro-level factors emanating from surrounding communities. The purpose of this paper is to measure the extent of geographic spillover effects from socioeconomic factors on suicide rates. Design/methodology/approach Using...

Purpose – The purpose of this study was to explore the impact of the formation of industrial clusters on the obtainment of professional human resources, to verify the impact of human resources on clustering relationships and firm’s performance and to understand whether the formation of...