Das, Anupam; Kumar, Vinod; Saha, Gour C. - In: International Journal of Quality & Reliability Management 27 (2010) 6, pp. 658-683
in Kazakhstan, a country of the Commonwealth of Independent States (CIS) that is in the transition stage from a … stores, and supermarkets in Almaty city, Kazakhstan, was surveyed to examine the validity and reliability of the five …‐dimensions contributing to increasing the customer base. Findings – The research finds that the RSQS structure is a good fit in the Kazakhstan …