Based on qualities of the four-stroke engine and the medical diagnostic process, five characteristics of knowledge were identified and serve as the basis of a self-sustaining knowledge creation process. The SccoB process forms a complementary relation with the firm's existing processes and...

This article presents a set of sensitive business process (SBP) modeling requirements and proposes a multi-criteria evaluation framework to appraise the expressiveness of currently widely used business process modelling formalisms to select the most suitable for SBP representation. The modelling...

This paper outlines a developing stream of literature related to a theoretical framework, namely probabilistic innovation, relating it to certain literature critiquing developing academic fields and offering criteria against which a developing field can be held to be scientific or not. With...

Knowledge that exists within organization is a sustainable source of competitive advantage. Though enormous research on knowledge management (KM) has taken place, little focus has been on KM in Small and Medium Enterprises (SMEs). Globalization of supply chains, rapid technological advances,...

This article examines the Customer Knowledge Management (CKM) as an integration between the approaches of Knowledge Management (KM) and Customer Relationship Management (CRM). In the context of CRM, three types of knowledge flows play a critical role in the interaction between the organization...

This article describes how knowledge is one of the most important assets in organizations which should be carefully managed and is continuously generated throughout an organization. Knowledge sharing is a process through which, one person is affected by the experiences of another. This involves...

The activity of private investigations by fraud examiners is a business of lawyers, auditors and other professionals who investigate suspicions of financial crime by white-collar criminals. Private investigations represent an interesting and unique field of knowledge management research for...

This paper establishes a formal framework of managing knowledge assets in global enterprises. The suggested framework holistically integrates the following eight components: global information infrastructure, IT capabilities, global outsourcing, global information system design, development, and...

The purpose of the research is to explore characteristics and design the concept of the knowledge management system that would be able to operate in a loosely coupled system. We used a literature review to determine characteristics of the conceptual design that would fit into the unstable...