-Governmental Organizations (INGOs) toward performance improvement by benchmarking of the Total Quality Management (TQM) practices, and to propose … and the INGOs field-specific quality and accountability frameworks, initiatives, and practices (Jordan introduced as an … TQM-Benchmarking model as a seed for future research in the context of INGOs. Design/methodology/approach – TQM practices …

Many organizations include benchmarking as a component of their performance management system. Often, a performance … index is used to quantify the ability of an organizational entity to operate successfully. Benchmarking a performance index … performance data over a period during which changes occurred within the organization. Benchmarking will also be ineffective when …

manufacturing processes and what impact they have on an organisation’s performance. It draws empirical results out of the data … provided from a large‐scale benchmarking study carried out in a specific region of the UK and tests part of these with case … significance of any correlation found between practice and performance.  …

evolution of a generic outsourcing process. In accordance with the principles of total quality management, this paper describes …. The approach is supported by different decision and analysis tools, such as benchmarking techniques, multiple criteria …

performance of a firm, depending on the manager’s involvement in: strictly the quality field; quality‐related fields; and other … perceive that their involvement in related fields could contribute significantly to the quality performance of their …As the importance of quality managers has dramatically increased in the past two decades, it has been suggested that …

This paper examines and compares the total quality management (TQM) practices and organizational performances of small … to medium enterprises (SMEs) with and without ISO 9000 certification in Malaysia. A quality measurement framework is … certification. The quality measurement framework developed for this paper provides a benchmark of TQM practices for SMEs, which are …

CIRC’s report, released in 2001, recommended many improvement measures related to total quality management (TQM) principles … globally, in search of an improvement framework to enhance their quality culture. Originality/value – This paper is an original …

Australian auditing standard AUP 33 ‐ Performance Auditing is the first auditing standard to deal exclusively with a … non‐“financial statements” audit topic. Auditing the performance of management and commenting on how economically … performance audits have usually been kept within the organization concerned. With the growth of perceived dissatisfaction with …

quality, productivity and customer service. The pressing need to improve competitiveness has resulted in a number of … transnational and national quality awards. In broad terms, these awards stress the importance of management process, customer … satisfaction, people and total quality to the attainment of superior competitive position. Describes, compares and highlights the …