coping theory. It examines how resident emotions change in the extended prodromal stage of the COVID-19 pandemic and how … of the COVID-19 crises and changes of quarantined resident’s emotions during the pre-event and prodromal stages. In … are available, but the personal implications have not yet become apparent. Practical implications The emotions associated …

service incident. One explanation for such behavior may be found in customers' emotions caused by the incident. The purpose of … this paper is to investigate how emotions and customer complaint behaviors are related. Design/methodology/approach – Two … emotions, regardless of whether these emotions are internal or external in nature, increase customers complaints via negative …

tool. Therefore, the authors seek to explore students' perceptions, emotions, and behaviour of using selfies for a … classroom dynamics. Emotions such as joy with analytical and confident tones were observed in their responses, further … validating these outcomes. Subsequently, the visual cue analysis indicated overall positive emotions reflecting openness towards …

modelling in team-based and knowledge-centric organizations, which strive for an optimization of collaboration management …