Narrow search
Showing 1 - 10 of 1,805
Cover Image
An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction
Alhawari, Samer; Alryalat, Haroun; Hunaiti, Hana - In: International Journal of Service Science, Management, … 7 (2016) 4, pp. 1-20
in the management position of Jordanian telecommunication organizations. The researcher uses the PLS as an analysis …
Persistent link: https://www.econbiz.de/10012048103
Cover Image
Determinants of customer satisfaction in Islamic banking: evidence from Iran
Estiri, Mehrdad; Hosseini, Farshid; Yazdani, Hamidreza; … - In: International Journal of Islamic and Middle Eastern … 4 (2011) 4, pp. 295-307
satisfaction in the Islamic banking sector in Iran. Design/methodology/approach – The authors perform a review of the set of …
Persistent link: https://www.econbiz.de/10014826541
Cover Image
Customer satisfaction factors (CSFs) with online banking services in an Islamic country
Sadeghi, Tooraj; Heidarzadeh Hanzaee, Kambiz - In: Journal of Islamic Marketing 1 (2010) 3, pp. 249-267
services in an Islamic country, Iran. Design/methodology/approach – The authors validate a measurement model for customer …
Persistent link: https://www.econbiz.de/10014878291
Cover Image
The value of telecom subscribers and customer relationship management
Eskafi, Maryam; hossein hosseini, Seyyed; Mohammadzadeh … - In: Business Process Management Journal 19 (2013) 4, pp. 737-748
Purpose – In new business trends, gaining customers' satisfaction has a high order in the agenda of the organizations' objectives. The purpose of this paper is to investigate the customers' value in relation to customer relationship management (CRM). Design/methodology/approach – This...
Persistent link: https://www.econbiz.de/10014688883
Cover Image
The relationship between customer satisfaction and customer relationship management system; a case study of Ghavamin Bank
Rezghi Rostami, Alireza; Valmohammadi, Changiz; … - In: Industrial and Commercial Training 46 (2014) 4, pp. 220-227
and customer satisfaction in branches of Ghavamin Bank in the capital city of Iran, Tehran. Design … importance of banking industry in Iran as a developing country, the results of this study could help policy makers of the …
Persistent link: https://www.econbiz.de/10014758608
Cover Image
Differentiation by improving quality of services at the last touch point
Dadfar, Hossein; Brege, Staffan - In: International Journal of Quality and Service Sciences 4 (2012) 4, pp. 345-363
the service quality of pharmacies in a developing country (Iran) and adds depth to the understanding of the reasons behind …
Persistent link: https://www.econbiz.de/10014802502
Cover Image
Customer involvement in service production, delivery and quality: the challenges and opportunities
Dadfar, Hossein; Brege, Staffan; Sarah Ebadzadeh … - In: International Journal of Quality and Service Sciences 5 (2013) 1, pp. 46-65
Purpose – The aim of this paper is to explore the role of customer involvement in service production and its possible effects on the quality of service delivery as well as customer satisfaction. Design/methodology/approach – Since the nature of the study is exploratory, the case study...
Persistent link: https://www.econbiz.de/10014802511
Cover Image
Kundenzufriedenheit, Dienstleistungsqualität und die Bedeutung einzelner Leistungsparameter: Das Beispiel des Lindner Congress Hotels Cottbus
Eckert, Marit; Brusch, Michael; Kölling, Christian - In: Zeitschrift für Tourismuswissenschaft 3 (2011) 1, pp. 81-88
Zusammenfassung In diesem Beitrag wird die Kundenzufriedenheit und die Dienstleistungsqualität zur Beurteilung des …
Persistent link: https://www.econbiz.de/10014624255
Cover Image
Customer Value Perceptions: Testing of a Conceptual Model in the Frame of Own-Country Geographic Indication Foods
Perrea, Toula; Melfou, Katerina; Mamalis, Spiros; … - In: International Journal of Food and Beverage … 1 (2016) 1, pp. 1-11
This paper investigates Customer Value (CV) perceptions towards own-country Geographic Indication (GI) food products. CV perceptions are the outcome of the trade-offs between perceived Values and Costs from the purchase or consumption of a product. The objective is to examine if the perceived...
Persistent link: https://www.econbiz.de/10012044757
Cover Image
A QSAR Study of Human Thymidine Phosphorylase Inhibitors with SMILES-Based Descriptors
Costa, Adriana Santos; Borges de Melo, Eduardo - In: International Journal of Quantitative … 1 (2016) 2, pp. 85-100
(OPS) was used for variable selection and the models were built using the PLS method. The authors validated the internal …
Persistent link: https://www.econbiz.de/10012047195