Purpose The purpose of this study was to investigate the effects of managerial coaching, as well as interactive and diagnostic uses of management control systems (MCS), on reflection and critical reflection, which are important for team learning. Design/methodology/approach Data were collected...

Purpose – This paper seeks to extend the understanding of how formal management control systems (MCSs) contribute to the construction of performance management systems (PMSs) in the French higher education (HE) sector. Design/methodology/approach – Empirical data are gathered both at the...

Enterprise Resource Planning (ERP) systems handle a huge amount of data related to the actual execution of business processes and the goal is to discover from transaction log a model of how the business processes are actually carried out. The authors' work captures the knowledge of existing...

The purpose of this study was to gain an insight into perceived use and acceptance for implementing an enterprise resource planning (ERP) system and the decision whether to contract out the ERP service to a cloud provider. A non-experimental, quantitative method of analysis was used for this...

Selecting the best desirable Enterprise Resources Planning (ERP) system has been a critical problem for organizations for a long time, as the failure on the selection process may have a highly negative impact in terms of costs and market share of a company. It is one of the most important...

Purpose – The purpose of this paper is to contribute to the understanding of the practice of IT‐enabled management control change, in particular how IT‐driven change is made possible from a practical perspective in a global context. It does so by investigating the redesign of the...

Purpose – Although the research on organizational citizenship behaviors (OCBs) has increased dramatically in diverse fields during the past decade, little is known about the OCBs in the information systems area. The purpose of this study was to explore whether total quality management (TQM)...