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Maistry, Kaylasson; Hurreeram, Dinesh Kumar; Ramessur, … - In: International Journal of Quality & Reliability Management 34 (2017) 3, pp. 418-437

innovation and the way each impacts on the performance of agricultural research and development (R&D) organisations. Design … types of innovation were considered for data collection. Structural equation modelling was used for the analysis of the … relationships between the surveyed constructs. Findings A positive relationship between TQM, innovation and performance was observed …

Persistent link: https://www.econbiz.de/10014801689

Nutzen von Gütesiegeln für touristische Anbieter von Wellnessleistungen

Voshage, Ina - In: Zeitschrift für Tourismuswissenschaft 7 (2015) 2, pp. 223-230

Zusammenfassung Gütesiegel sind ein Versuch, angebotene Wellnessleistungen transparenter und vergleichbarer zu machen und dem Kunden die Kaufentscheidung zu erleichtern. Der vorliegende Artikel stellt dar, welchen Nutzen Gütesiegel für touristische Anbieter von Wellnessleistungen haben....

Persistent link: https://www.econbiz.de/10014624402

Entwicklung eines Modells zur Messung der Erlebnisqualität einer Urlaubsreise

Schnorbus, Linda - In: Zeitschrift für Tourismuswissenschaft 9 (2017) 2, pp. 249-276

Zusammenfassung Die Erlebnisorientierung der Kunden stellt auch die Tourismusbranche vor neue Herausforderungen. Der Beitrag beschäftigt sich mit der Bedeutung von Erlebnisqualität für eine Urlaubsreise und beantwortet die Forschungsfragen, wodurch sich Erlebnisqualität messen lässt und...

Persistent link: https://www.econbiz.de/10014624454

Areas of improvement in certified firms advancing towards TQM

Claver, Enrique; José Tarí, Juan; Molina, José Francisco - In: International Journal of Quality & Reliability Management 19 (2002) 8/9, pp. 1014-1036

This paper, which is part of a wider research process, identifies the categories of quality management, from the answers provided by those responsible for quality in 106 certified firms, in order to determine the importance of these categories, identify areas for improvement to progress beyond...

Persistent link: https://www.econbiz.de/10014800160

Plant location, ISO 9000 certifications and quality management practices

Youssef, Mohamed A.; Al‐Ghamdi, Salem M.; Koch, James V. - In: International Journal of Quality & Reliability Management 23 (2006) 8, pp. 944-963

Purpose – The main purpose of this study is to examine the impact of the country in which a manufacturing plant is located on its ability to achieve one or more of the ISO certifications, and the extent to which six other quality management practices have been implemented. It also examines the...

Persistent link: https://www.econbiz.de/10014800386

A meta‐analysis of quality measures in manufacturing system

Jitpaiboon, Thawatchai; Subba Rao, S. - In: International Journal of Quality & Reliability Management 24 (2007) 1, pp. 78-102

Purpose – The manufacturing community has embraced the concept of total quality management (TQM) but little research has been published on how each aspect of quality is measured. This paper provides a deeper understanding of current quality measures and recommendations for appropriate TQM...

Persistent link: https://www.econbiz.de/10014800403

The impact of “soft” and “hard” TQM elements on quality management results

Fotopoulos, Christos B.; Psomas, Evangelos L. - In: International Journal of Quality & Reliability Management 26 (2009) 2, pp. 150-163

Purpose – The purpose of this paper is to explore the relationships between “soft” and “hard” TQM elements and quality management results. Design/methodology/approach – Empirical data were drawn from 370 Greek companies using the questionnaire method. Confirmatory Factor Analysis was...

Persistent link: https://www.econbiz.de/10014800517

Quality management practices

Tawfik Mady, M. - In: International Journal of Quality & Reliability Management 26 (2009) 3, pp. 214-233

Purpose – The purpose of this exploratory study is to survey quality management practices in two industrial sectors in the state of Kuwait. It aims to provide reliable and valid constructs for measuring quality management practices and to test the effect of type of industry and plant size on...

Persistent link: https://www.econbiz.de/10014800521

A study of quality management practices in TQM and non‐TQM firms

Punnakitikashem, Prattana; Laosirihongthong, Tritos; … - In: International Journal of Quality & Reliability Management 27 (2010) 9, pp. 1021-1035

Purpose – The primary objective of this research is to explore whether total quality management (TQM) firms execute various quality management practices significantly differently from non‐TQM firms in the Association of South East Asian Nations (ASEAN) automotive supply chain. The study also...

Persistent link: https://www.econbiz.de/10014800615

A critical evaluation of the EFQM model

Gómez Gómez, Joaquín; Martínez Costa, Micaela; … - In: International Journal of Quality & Reliability Management 28 (2011) 5, pp. 484-502

Purpose – As with the ISO 9000 standard, some doubts arise from the scientific literature about the impact of the EFQM model in companies' success. This paper aims to present an analysis of the relationships in the 2003 version of the EFQM model using data from the actual self‐evaluations of...

Persistent link: https://www.econbiz.de/10014800643

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