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Total quality management and innovation : Relationships and effects on performance of agricultural R&D organisations

Maistry, Kaylasson; Hurreeram, Dinesh Kumar; Ramessur, … - In: International Journal of Quality & Reliability Management 34 (2017) 3, pp. 418-437

innovation and the way each impacts on the performance of agricultural research and development (R&D) organisations. Design … types of innovation were considered for data collection. Structural equation modelling was used for the analysis of the … relationships between the surveyed constructs. Findings A positive relationship between TQM, innovation and performance was observed …

Persistent link: https://www.econbiz.de/10014801689

Nutzen von Gütesiegeln für touristische Anbieter von Wellnessleistungen

Voshage, Ina - In: Zeitschrift für Tourismuswissenschaft 7 (2015) 2, pp. 223-230

Zusammenfassung Gütesiegel sind ein Versuch, angebotene Wellnessleistungen transparenter und vergleichbarer zu machen und dem Kunden die Kaufentscheidung zu erleichtern. Der vorliegende Artikel stellt dar, welchen Nutzen Gütesiegel für touristische Anbieter von Wellnessleistungen haben....

Persistent link: https://www.econbiz.de/10014624402

Entwicklung eines Modells zur Messung der Erlebnisqualität einer Urlaubsreise : Eine theoretische und empirische Analyse

Schnorbus, Linda - In: Zeitschrift für Tourismuswissenschaft 9 (2017) 2, pp. 249-276

Zusammenfassung Die Erlebnisorientierung der Kunden stellt auch die Tourismusbranche vor neue Herausforderungen. Der Beitrag beschäftigt sich mit der Bedeutung von Erlebnisqualität für eine Urlaubsreise und beantwortet die Forschungsfragen, wodurch sich Erlebnisqualität messen lässt und...

Persistent link: https://www.econbiz.de/10014624454

TQM implementation in developing countries : A case study of the Libyan industrial sector

Abusa, Fuzi M.; Gibson, Peter - In: Benchmarking: An International Journal 20 (2013) 5, pp. 693-711

Purpose – The purpose of this paper is to investigate the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and evaluates the impact of ISO 9000, and company size on its implementation. Design/methodology/approach – A framework, comprised of...

Persistent link: https://www.econbiz.de/10014683724

The impact of quality management in European companies' performance : The case of the Spanish companies

Heras Saizarbitoria, Iñaki; Arana Landín, Germán; … - In: European Business Review 18 (2006) 2, pp. 114-131

Purpose – This paper aims to analyse and show the influence on European companies' performance of the two most important models for quality management (QM) practice popularised in recent years: the ISO 9000 and the European Foundation for Quality Management models. Design/methodology/approach...

Persistent link: https://www.econbiz.de/10014713218

The effects of quality management – a survey of Swedish quality professionals

Lagrosen, Yvonne; Lagrosen, Stefan - In: International Journal of Operations & Production Management 25 (2005) 10, pp. 940-952

Purpose – In this study, the effects of the different models and tools of quality management are examined. The purpose is to identify differences in the effects generated by different quality management models and tools. Design/methodology/approach – A questionnaire was mailed to 500 Swedish...

Persistent link: https://www.econbiz.de/10014789790

Leadership and quality management practices in Thailand

Laohavichien, Tipparat; Fredendall, Lawrence D.; … - In: International Journal of Operations & Production Management 31 (2011) 10, pp. 1048-1070

Purpose – This study aims to examine the effects of leadership behaviors on quality management (QM) practices and their effects on quality performance of manufacturing companies in Thailand. The hypotheses were that leadership leads to infrastructure practices, which in turn support quality...

Persistent link: https://www.econbiz.de/10014790145

The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study

van Schoten, Steffie; de Blok, Carolien; Spreeuwenberg, … - In: International Journal of Operations & Production Management 36 (2016) 8, pp. 901-922

Purpose – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can...

Persistent link: https://www.econbiz.de/10014791459

Customer satisfaction: the historical perspective

Reis, Dayr; Pena, Leticia; Lopes, Paulo A. - In: Management Decision 41 (2003) 2, pp. 195-198

Successful firms are making a concerted effort to develop closer ties to their customers. However, the customer has not always been king. By describing the dialectic character of customer service and tracing it back in history, this paper provides some of the knowledge necessary to explain its...

Persistent link: https://www.econbiz.de/10014932361

TQM practices and quality management performance : An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia

Arumugam, Veeri; Ooi, Keng‐Boon; Fong, Tuck‐Chee - In: The TQM Journal 20 (2008) 6, pp. 636-650

Purpose – The purpose of this paper is to explore the relationship between total quality management (TQM) practices and quality performance with special emphasis on ISO 9001:2000 certified manufacturing organizations in Malaysia. Design/methodology/approach – The empirical data was drawn...

Persistent link: https://www.econbiz.de/10015031834