Although much has been written about the challenges facing businesses in the 21st century, perhaps most daunting is the notion that if a company is to excel, it needs to continuously develop and nurture its knowledge‐based workforce. To do so, the company's fundamental work resources —...

Organisations face unprecedented pressures to do more, and better, with less. To prosper, organisations must reduce capital and operating costs and increase flexibility and adaptability, while creating a workplace that helps attract and retain the highest quality of staff and enables them to...

Information Technology (IT) outsourcing is a set of IT services that require providers to manage a long relationship with multiple services that have a high degree of variance between clients. IT outsourcing operational contexts display multi-input and multi-output variables, so managers need...

The Project Management Office (PMO) is a relatively new type of organizational unit, responsible for supervising internal projects. However, PMOs do not always create and deliver the necessary knowledge for the decisional process. This paper proposes a solution to this problem through the...

Contemporary business organisations need to be responsive to internal as well as external changes. Organisational intuitiveness, being fundamental to this responsiveness, requires that these organisations develop and manage their information processing and management infrastructure to enable an...

Abstract Outcome-based management is not new in the public sector, having been developed by US states and cities over the past three decades. Publicizing the outcome of governmental programs on specific priority indicators has the proven potential to enhance external accountability and improve...

Purpose – The purpose of this paper is to offer a practice guide for where to apply six sigma process improvement methodology to the corporate real estate function. Design/methodology/approach – Based on years of direct experience provide practical guidance on how to get started and to...

Purpose – The purpose of this paper is to summarise the main psychological theories that have implications for the design and management of successful workplaces. This will support real estate professionals in advising occupiers on how to enhance the quality of their workplaces to improve the...

Purpose – The purpose of this paper is twofold: first, to investigate the epistemological underpinning of SERVQUAL and its limitations; and second, to propose ways to enhance the utility of SERVQUAL as a library assessment tool. Design/methodology/approach – The study first conceptualises...

Purpose – The conventional talent management approach views human relationships as transactional, akin to the commodities that traverse through the supply chain maze. In short, there is a quid pro quo relationship between wage and services, depriving any role for other non‐monetary...