The purpose of this article is to present the results of a research on the impact of focusing of managers on human capital with support of information and communication technology on an effectiveness of Polish hospital activities. A survey questionnaire addressed to the managers of Polish...

Purpose The academic and management literature offers an abundance of techniques for helping organizations improve their performance. Generally, though, these techniques have not been subjected to rigorous, evidence-based evaluation or have been tested in practice over time. The purpose of this...

Purpose – The purpose of this paper is to develop a Balanced Scorecard-based performance measurement framework for health care system. Design/methodology/approach – An integrated ISM-ANP-based quantitative approach is used for the development of balance scorecard for health care system. The...

Purpose This study aims to measure the quality of services provided to elderly people at the most crowded governmental ambulatory clinics of Tehran Province using the SERVQUAL scale (Study 1). Moreover, the research indicates the medicine reimbursement criteria to inform the decision-makers of...

Purpose – As a consequence of new public management reforms, leading professionals in public service organizations have increasingly been involved in management roles. The phenomenon of clinical directors in the healthcare sector is particularly representative of this, as this medical manager...

Purpose – This article aims to review teamwork and the creation of effective teams within healthcare. Design/methodology/approach – By combining research material found in management, psychology and health services research the article explores the drivers increasing the importance of...