Purpose South African public archives have not been able to transform into active documenters of society. As a result, they cannot carry out their mandate of collecting non-public records of lasting value and national significance and recording aspects of the country’s experience that have...

Enterprise wide integrated systems (ES) have been extensively procured in large organizations but much research fails to develop sociotechnically informed approaches that facilitate their implementation within complex organizational environments. In this paper the authors take a critically...

Total quality management resulting from the quest for total customer satisfaction implies giving every customer a product tailored specifically to their needs at a price comparable to that of mass produced products. Mass customisation offers several benefits, but are organisations ready for the...

Developments in the global and national economies as well as the labour market, have made it necessary that more attention be paid to entrepreneurship and the updating of curricula presented by tertiary institutions. For this purpose reliable and valid information is required. The primary...

Purpose – The purpose of this paper is to provide insights into certain themes and discourses that have emerged from two research projects on gender and racial equality in higher education in Sweden and South Africa. Design/methodology/approach – Drawing on discourse analysis using a...

Purpose – This paper seeks to highlight the nature and possible effect of the South African higher education (HE) sector's human immunodeficiency virus/acquired immunodeficiency syndrome (HIV/AIDS) workplace programmes response and progress. Design/methodology/approach – A discourse approach...

Purpose – The purpose of this paper is to evaluate a leadership development program (LDP) for senior academic staff on “qualitative research” after two years to establish the success, limitations and overall impact of the program in terms of personal, professional and organizational...

Purpose – This paper aims to highlight the planning and implementation processes of a higher education institution ISO 9000 quality management system. Design/methodology/approach – The paper discusses the issues and challenges faced by the institution in the process of maintaining and going...

Relationship marketing (RM) has emerged as a new marketing idea for many firms in Western countries. The aim of this paper is to review the evolution of RM ideas. Definitional difficulties are sorted out, a typology of many of the relationships is developed, structural and social bonds are...