Emotional labor involves an employee handling a wide range of his or her feelings and emotions on the job, interacting with a customer. Emotional awareness and control is necessary to maintain positive relationships with customers, and ensure continued income and profit for the company. Yet the...

Outbound logistics focuses on the distribution to the point of sales, such as - collection, storage, and distribution systems etc. Marketers must understand – what the customer wants in terms of logistics and how it can create value to the customers? Based on this scenario, this study focuses...

Scheduling is an important management activity in software projects. The relationship between nominal development time and development effort has been characterized as a power-law function where development time is dependent on development effort. Studies performed in 1980s determined that there...

All textbooks and articles dealing with classical tests in the context of linear models stress the implications of a significantly large F-ratio since it indicates that the mean square for whatever effect is being evaluated contains significantly more than just error variation. In general,...

This study examines the influence of Electronic Word of Mouth (eWOM) on the box office revenue generation of movies in the U.S domestic market using the technique of Aspect-Based Sentiment Analysis (ABSA) and aspect identification. The analysis was conducted on the sentiment score and frequency...

The described study aims to find correlations between urban spatial configurations and human emotions. To this end, the authors measured people's emotions while they walk along a path in an urban area using an instrument that measures skin conductance and skin temperature. The corresponding...

In the present research work Oil Hardened Naturally Shrinking (OHNS) work-material which is commonly used in plastic industries is considered for machining by WEDM process. Four different control parameters are deliberated to study the effect on the responses like material removal rate, overcut...

This article deals with the problems associated with online international trade, i.e. e-commerce, within the EU. The authors examine the potential barriers to cross-border online selling and online buying with the focus on problems related to standards. The problems associated with...